Recently, Securus offered to put its video visitation technology up against that of competitor GTL in a head-to-head challenge that would be judged by a trusted third party. GTL declined outright. This comes on the heels of a year’s worth of questionable claims and invective of every stripe hurled by GTL at their more prominent competitor. With Securus’ ascent to the heights of the inmate communication industry, they have been warding off assaults left and right from competitors and bitter critics. However, at the end of the day, challenges such as this one demonstrate, in no uncertain terms, that their place at the top of the inmate communications food chain is well deserved.
Developing world-class solutions
Securus’ video visitation system is over a decade in the making. Although many not familiar with the inner workings of the system are quick to compare it to Skype, the differences are what define it. While the user interface is, indeed, Skype-like, designed to be as intuitive and user-friendly as possible, the back-end is a completely different ball game. Securus owns virtually all of its own infrastructure, including a massive data center and a customer service call center that has won numerous awards for industry-leading service.
In addition to this, the system is 100% secure. Securus has algorithms based on cutting-edge artificial intelligence that are capable of biometrically identifying any unauthorized party on any communications device within the prison, within nanoseconds. This stops one of the most serious institutional security threats virtually cold in its tracks, the threat of criminal communications by gang members or their associates. Not only has this drastically lessened the instances of criminal conspiracies within prisons, it has demonstrably stopped plots, including the assassination of prison staff, before they have gotten off the ground. Through high technology, Securus is saving lives.